Divya Sharma

Trained 15+ new associates across Service Desk, Appliances, and Kitchen & Bath departments, enhancing team proficiency and elevating customer service quality by 20%.

Collaborated cross-functionally with Flooring and Seasonal departments to streamline order fulfillment and resolve complex operational issues, improving workflow efficiency by 15%.

Drove significant credit growth by originating Consumer and Commercial card applications, contributing to a 10% increase in departmental sales targets.

Optimized endcap, side cap, and seasonal showroom displays based on market trends and promotional flyers, increasing product visibility and customer engagement.

Resolved over 50 complex customer issues monthly and partnered with vendors (Renuit, Silestone) to deliver tailored design solutions, achieving a 95% customer satisfaction rate.

Led and motivated a team of 10 associates, ensuring seamless store operations and achieving 90%+ customer satisfaction during peak hours by optimizing workflow and resource allocation.

Developed and delivered comprehensive training to 15+ new team members on POS systems, visual merchandising, and product knowledge, reducing onboarding time by 25% and improving sales performance.

Optimized floor merchandising in alignment with weekly promotions and sales trends, increasing product visibility by 15% and supporting a 10% uplift in key product sales.

Resolved over 100 escalated customer concerns with a 98% resolution rate, significantly enhancing repeat customer satisfaction and fostering brand loyalty.

Managed all store open/close procedures, daily cash reconciliation, and bank deposits with 100% accuracy, ensuring strict compliance with company financial policies.

Managed multi-client payroll processing for 20+ clients, ensuring 100% accuracy in salary, deductions, and benefits in strict compliance with evolving tax regulations.

Prepared monthly financial reports and maintained general ledger entries with 98% accuracy, significantly contributing to audit readiness and smooth financial close processes.

Assisted in the accurate and timely filing of GST and income tax returns for 50+ clients, resulting in a 15% reduction in potential late fees and ensuring full regulatory compliance.

Developed and implemented advanced Excel tools for automated reconciliation of salary, tax, and bonus components, reducing monthly payroll processing time by 20%.

Managed all client communications for auditor document requests, ensuring the timely and accurate submission of over 100 critical financial files.